FAQs

We have the answers.

If you have any questions that are not answered below, please don't hesitate to give us a shout. Please click on our 'Shipping/Delivery' page located in the main menu for all things delivery/shipping.

 

Shipping/Delivery Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification (via email or SMS) when your order has shipped. 

There may be delays due to postal service issues that are out of our control. Ninety-five percent of our orders run smoothly.

Tracking your parcel

International

You will receive an SMS or email with your tracking information. Click link to track your parcel:

DHL Express Easy: http://www.dhl.co.za/

Domestic (South Africa)

Aramex delivery (to your door) is available for single purchases of our Toiletry Bag, Clip on Storage Bag, Lunch/Gadget Box Bag at R99. Postnet to Postnet/Postnet to Door is available for any other purchases, with Overnight options. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

We have a few options.

Option	Estimated Delivery Time	Price
Collection from Store (Johannesburg)	N/A	Free
Delivery within 15km radius of Lorentzville/Melville in Johannesburg	1-3 working days	Free
Aramex to Door (one Toiletry Bag, Clip on Storage Bag, Lunch/Gadget Box Bag only)	1 - 3 working days	R99.00
Postnet to Postnet (all products)	2 - 4 working days	R99 (for under 5kg)
Postnet to Postnet	2 - 4 working days	Ranges from R99 (under 5kg) to R199 (10kg) depending on package weight
Postnet to Door Overnight (in Gauteng)	1 - 2 working days	Ranges from R185 (1kg) to R758 (10kg) depending on package weight
Postnet to Door Overnight (outside Gauteng)	1 - 2 working days	Ranges from R305 (1kg) to R785 (10kg) depending on package weight

 

Free local delivery is available for orders within a 15km radius of Lorentzville or Melville in Johannesburg.

International Shipping Rates and Estimates

We offer international shipping to all countries. 

 

Shipping option	Estimated delivery time	Price
Zone 1: Sub Saharan Africa	1-2 working days	R390-R4060 weight dependent
Zone 2: Middle East & Europe	2-3 working days	R500-7200 weight dependent
Zone 3: Mexico & USA	2-3 working days	R540-R7450 weight dependent
Zone 4: Rest of World	2-4 working days	R710-R8460 weight dependent

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Karibu is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at karibugear@gmail.com with your name and order number, and we will look into it for you.

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at karibugear@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at karibugear@gmail.com or call +27762750478.

Product Weights:

Postnet delivery is worked out by a R99.00 fee for packages under 5kg and R20.00 thereafter. International rates are also worked out on weight. Our cart will automatically work out based on your selection of products which shipping applies to your cart.

• Pannier Hold All Bag: 0.5g
• 2. Weekend Bag/Cooler Crate: 0.9g
• 6 Bottle Beer Cooler: 0.3g
• Clip on Storage: 0.2g
• Lunch/Gadget Box Bag: 0.3g
• Wood Carrier: 0.4g
• 7.Wine Cooler: 0.2g
• 3-Way Duffle Bag: 0.9g
• Toiletry Bag: 0.2g
• Cooler: 0.6g

Returns, Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you received the correct product but have changed your mind about the purchase, please send us an email at karibugear@gmail.com so that we can walk you through our return process.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.